Jaguar Luxe offers the facility to return goods with a 100% refund if there is an issue regarding leather quality or order mismanagement. For other reasons, a half refund will be issued without an exchange for that item, as all our products are specially handcrafted.
Refund request will be valid within 10 days of delivery. In the unlikely event that you find a fault, let us know and we will arrange a collection. If on inspection we cannot find a fault we may return your purchase to you and prior to dispatch, we may charge you the delivery fee applicable to your location.
Once the returned item is received back at the Factory, the refund or exchange will be processed within 10 working days. Please note that it may take up to 14 days for your bank to credit your account, from the day that the refund has been processed. Jaguar Luxe are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
Upon receipt of your purchase, please take care when trying them on and ensure that you do not damage the items or the packaging, as if you wish to return the item it must reach us in perfect condition.
Returns & refunds will only be accepted with either a receipt, dispatch note, online order number or another proof of purchase which clearly states the reason for the return.